EP 83: Why a coach approach boosts employee retention

Shownotes

When Leaders say ‘I have no time to coach’, I ask back: ‘Do you have time to manage the impacts of high turnover then?” In this episode, I share how a coach-like style impacts retention!

Employees want to feel that their Manager cares and sees them as a real person. It’s basic, yet it is absent for so many people in their daily work routine.

A coach-like Leadership styles creates care and genuine interest by design.

It makes people feel valued, understood, listened to.

Coaching is by no means ‘soft’. Quite the contrary. Coach-like leaders address what needs to be addressed with appropriate directness AND care.

Why does a coach-like Leader achieve more retention?

They are skilled at identifying and addressing individual challenges that employees have that are not related to functional training

They ask genuine questions about the person and not just the work that the person does. They build a relationship of candor and trust.

A coach-like leader will also make explicit agreements with their team member how their work helps them progress towards their own career goals.

It’s not easy to pull off, but it’s completely worth it. Care, connection and directness builds relationships that last. All it requires is a bit of time investment, the skills of asking questions AND a genuine interest in people.

Can you pull it off?